Refund policy

WARRANTIES

All Seller products come with a standard 1 year unit warranty on everything but consumable parts, fuses, light bulbs, filters, etc. Seller, warrant to the original purchaser that the major structural components of the goods will be free from defects in material and workmanship for one (1) year from the date of shipment. This warranty applies if the products are properly installed, maintained and operated under normal conditions. Seller does not warrant against damages due to corrosion, abrasion, normal wear and tear, any product modification, product misapplication, or consumable parts (filters, lights, fuses, etc.). Seller makes no warranty as to any components manufactured or supplied by others. These components include electric motors, fans and control components. After Seller has been given adequate opportunity to remedy any defects in material or workmanship, Seller retains the sole option to accept return of the goods, with freight paid by the purchaser, and to ship a new cabinet to the purchaser (Purchaser pays the freight). This after confirming the goods are returned undamaged and in usable condition. Such a “trade” will be the full extent of Seller’s liability. Seller shall not be liable for any other costs, expenses or damages whether direct, indirect, special, incidental, consequential or otherwise. The terms of this warranty may be modified only by a special warranty document signed by a Director of Seller.If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

DAMAGES ON DELIVERY

As the receiving agent for 1 Choice Filtration's shipments, your signature on a delivering carrier’s freight Bill of Lading (BOL) constitutes acceptance of the merchandise “as is” and in good order. If you do not inspect before signing you are, for all practical purposes, waiving “our (1 Choice Filtration and your)” mutual right to collect on a damage claim no matter if the damage is visible or “concealed”.

Remember once you sign, the goods and the responsibility is yours.

Recommended Receiving Procedure: Check immediately for visible signs of damage.

The National Claims Council Regulations specify that you must:

1. Inspect, examine and inventory (count) your delivery as it is unloaded.

A. Any and all shortages or damaged items must be written down on the BOL. Note the item(s) that are visibly damaged or missing on the BOL before you sign it. Then email 1 Choice Filtration products at phil@1choicefiltration.com or please call 1(800) 396-6718 to report the problem.

B. Open cartons or containers or other items if there is the slightest doubt that the merchandise could be damaged (concealed or not). Any damage must be noted on the BOL or the liability to prove the damage was done by the delivering carrier is your responsibility.

C. Do not be intimidated by the driver. They cannot leave until the BOL is signed (regardless of how much of a hurry they are in, etc.).

D. If unsure, always sign “subject to count and inspections”.

2. Concealed Damage (within 7 days after delivery) – In the event of concealed damage (goods found damaged in otherwise intact packaging), you must immediately document and photograph the packaging and the damage. You must keep the packaging. Call to report the problem, then email the photos and document the damage with 1 Choice Filtration. If we prepaid the freight with the carrier, we will begin the concealed damage claim. Concealed damage claims must be reported to 1 Choice Filtration within 7 calendar days. Remember, at this point, you signed the BOL free and clear, or possibly “subject to count and inspection” so the sooner you can inspect the goods and report any concealed damage, the better the chances of collecting on the claim. Claims not reported within 7 calendar days may not be honored.

Further measures that may help in the claim process includes the following:

1. Take photographs of the damaged goods while still on the carrier’s truck, if obvious mis-handling is evident. Send the photos to your 1 Choice Filtration Customer Service person, or email them to phil@1choicefiltration.com

2. Call 1 Choice Filtration immediately, preferably with the driver still present.

3. Keep a copy of the BOL noting the damage with the driver’s signature.

4. Keep all crating and packaging material with the damaged item(s) for inspection by the company’s claim inspector until told by 1 Choice Filtration or the carrier to return or dispose of the item(s).

5. Claims not reported within 7 calendar days may not be honored. There are many things that can happen to goods between the time they leave the factory and arrive at your receiving dock. Therefore we are asking you to do a very small, but critically important amount of work to protect us both. The Bill of Lading (BOL) or freight bill is our only documentation of the condition of a load when it arrives at your place of business or jobsite. Without this proof, we cannot hold others accountable for damaged or missing items.